Surfing the Tumblr Wide Web · 220 days ago by Rod Knowlton
update 12/01/07: Tumblr v3 Follower Mode is finally ready. The write-up’s available on my tumblelog.
In which I create a Greasemonkey script to allow tumblrs to follow their “Friends” by moving from one tumble with fresh posts’s actual site to the next…
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Internet + 24 Hour News Cycle = Vector for Misinformation? · 271 days ago by Rod Knowlton
I hope that all of you realize what a large grain of salt most Internet information should be taken with, but this morning I’ve spotted a rapidly spreading piece of misinformation at a point very close to its origin and thought I’d share it with you.
Read MoreHaving Your Automated System Play "Eliza" With Me Is NOT "Chat Live With Us" · 348 days ago by Rod Knowlton
I’m looking at you, Cox, but you’re not the only ones.
This is the evil that tries customer’s souls. Thanks for not re-branding it. Made it much easier to find.
“Seamlessly transitioning end-users between self-service and assisted service to deflect unnecessary contacts”
Right.
You use the exact same copy for the “analyst” I chatted with as you do for the voice response system I get if I call, for Pete’s sake.
Do us revenue streams customers a favor, will you? Having insufficiently staffed support lines is bad enough. Do not compound the error by insulting our intelligence with crap like this.
Just ask us nicely to provide initial information to your automated system, don’t pretend it’s something it’s not.
Treat us as though we’re intelligent, capable human beings upon which your continued existence is dependent.
Because we are.[1]
1 Eliza @ Wikipedia in case you’re wondering about the title reference.